Frequently Asked Questions
Everything you need to know about BN3TH apparel, shipping, and our patented comfort technology.
What makes BN3TH underwear different from other brands?
Our patented MyPakage Pouch Technology™ sets us apart. It features a 3-dimensional pouch that provides unparalleled support and comfort, eliminating the need for shifting or adjusting throughout the day.
How do I find the right size for my BN3TH gear?
We recommend referring to our comprehensive Size Guide located on each product page. Our underwear is designed to have a snug yet comfortable fit; if you are between sizes, we generally suggest sizing up for the best experience.
What is your return and exchange policy?
We offer a 30-day return policy on unworn, unwashed items in their original packaging. For hygiene reasons, we cannot accept returns on underwear that has been tried on or removed from its original seal.
How should I care for my BN3TH products to ensure they last?
To maintain the integrity of the fabric and the MyPakage Pouch, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.
How long does shipping take and do you offer international delivery?
Standard shipping typically takes 3-7 business days within North America. We do offer international shipping to select countries; please check our shipping calculator at checkout for specific rates and timelines.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.